Session Overview

The case study is created with Graham Hall, Founder and CEO of 'A Guy I Know' and examines the learning and development required to support the implementation of a brand new human resources management system within a national supermarket chain, to be used by over 120,000 staff.

The case study has you considering how to work with Change Managers and identify the best actions and software needed to complete the project.

During the Q&A discussion, Graham explains what actually happened during the project, how it was managed and the process from consultation to completion, and how challenges were overcome along the way.

Content:

  • Case Study with reflection questions
  • Pre-recorded Q&A discussion
  • Follow up quiz


Units of Competency Focus:

  • ICTICT309 Create ICT user documentation
  • ICTICT202 Work and communicate effectively in an ICT environment


Trainers who complete the full session will receive a statement of participation to confirm industry engagement.